|
Guardian Angel
|
 |
« on: December 21, 2010, 05:09:44 pm » |
|
I got this from a friend on Facebook. It's a good idea.
I want to ask each of you to consider doing the following when you are talking on the phone to any US customer service representative that is based in a foreign country (like India ). I have done this twice and it works! An...y time you call... an 800 number (for a credit card, banking, charter communications, health insurance, insurance, you name it) and you are transferred to a representative (like in India), please consider doing the following:
After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), please very politely (very politely - this is not about trashing other cultures) say, "I'd like to speak to a customer service representative in the United States of America ." The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the USA ." YOU WILL BE IMMEDIATELY CONNECTED to a rep in the USA . It takes less than one minute to have your call re-directed to the USA . Tonight when I got redirected to a USA rep, I asked again to make sure - and yes, she was from Fort Lauderdale .
Imagine if tomorrow every US citizen who has to make such a call and then requests a US rep, imagine how that would ultimately impact the number of US jobs that would need to be created ASAP. Imagine what would happen if every US citizen insisted on talking to only US phone reps from this day on. If I tell 10 people to consider this and you tell 10 people to consider doing this - see what I mean...it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. If you agree, please tell 10 people you know and tell them to tell 10 people they know....etc...etc...
|
Be an angel, fly with God's flock.
|
|
|
|
|
|
DejaVu
|
|
« Reply #1 on: December 21, 2010, 08:25:24 pm » |
|
Last couple of times I had to talk to someone in CS I actually talked to people with American accents...maybe it's already starting to turn around. I sure hope so!  |
The most successful tyranny is not the one that uses force to assure uniformity, but the one that removes awareness of other possibilities, that makes it seem inconceivable that other ways are viable, that removes the sense that there is an outside. --Allan Bloom
|
|
|
|
nanny
|
|
« Reply #2 on: December 23, 2010, 05:54:15 am » |
|
That's a very good idea. Usually, after really trying to communicate my needs to a foreign accented person, I ask nicely to speak with someone who can speak English. Two things have happened: I have either been connected with an English speaking person or else I have been hung up on. At that point, I do get to speak with an English speaking person because when I call back I insist on it immediately.
|
|
|
|
|
|
|
|
